I like that it is easy to use with all of their app features which makes scheduling workflows simple! The support team has been amazing in helping us learn how to navigate through this platform so far as well as answering any questions we have had or concerns about setting up our account/workflow flow. Honestly not anything at this point since they are doing everything right by supporting you after setup process. Have an idea what your needs will be before signingup. They should do some more training regarding using multiple apps within one service provider but thats probably just me being nitpicky haha. We've realized benefits from getting feedback from customers via surveys as well as having them sign into services when out riders deliver packages.