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Track-POD Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Supply Chain and Logistics, Last Mile Delivery

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Description of Track-POD

Track-POD is a cloud-based all-in-one solution for your delivery business that includes fleet and route optimization, electronic proof of delivery (ePOD) and vehicle tracking, delivery driver app for Android &IOS to get all your jobs electronically in real time. Track-POD has powered millions of deliveries/collections globally, for 1000+ of businesses ranging from grocery, distributor, 3PL, logistics company, manufacturer, restaurant, and flower delivery to window cleaning and moving & utility companies.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Review of TrackPod - A Great Experience Every Time

The best part about trackpod has been how quick it updates when you have an update or changes made by customer service! Nothing at this point but I do not dislike anything yet either; however there are some things they could work out with their system so as well if any problems occur just contact them immediately because sometimes our emails don't go through until after hours which can be frustrating especially since we need information ASAP!! We haven’t found one thing wrong here other than…

Pros
  • Fast shipping
  • Great discounts &amp,or free items sent to your home address for signing up (even though i only needed my son's birthday party pics)
  • Great program ideas from team members who use different platforms that might appeal in store too good thinking!!!
  • Quick response times even during business hrs via email& texting
Cons
  • Empty

Revainrating 5 out of 5

Excellent Customer Service & Product Development Team

The customer service team was very helpful at every step along with their development staff! I had some issues during my trial which were promptly addressed by them through email or phone calls. They did not charge me any amount after they fixed it as promised when we first talked about our concerns and needs. It's an excellent product if you're looking into having the same features and benefits offered by companies like UPS, FedEx etc. Nothing specific but just overall great experience…

Pros
  • :) That being said each time i reach out ,i always receive prompt responses back within 24hrs (in most cases).Their developers too have been super responsive whenever asked questions regarding customizations that require coding changes..I highly recommend Tracepod
Cons
  • Some problems

Revainrating 5 out of 5

Improve Service Quality By Getting Feedback Immediately

The customer support was awesome! They always made sure we were taken care off by answering any questions or concerns I might have had after purchase/sign up with them during our trial period; however it did take some work as they are located out west which wasn't ideal locationwise but once you make contact from their site via phone number listed online then everything went smoothly!! If looking into this product please reach back at least 2 weeks before first week end date so there aren’t…

Pros
  • Customer Service is AWESOME
  • Great way to track your drivers' miles, time clock in &/orout , GPS tracking (if used), break times along w / PTO days.etc.
  • Can use for both personal AND business purposes great tool!!! :)
  • Wide variety selection available depending upon what features desired..easeofuse
Cons
  • Some cons