The most important thing is that it's easy for us to use and integrate with our own platform (social network). It provides an excellent overview about what we are doing in each channel so far. I can not say anything bad because everything works great! We have been using reach pod since last year and haven't faced any issues yet. They provide amazing support when you face problems or want some changes done. If there would be more features then i will definitely go ahead but they do all things right now which makes me feel happy :).
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