I have 3c in front and 4b in the middle. To even it out, I quickly applied the cream to section 4b of my hair. Since I couldn't brush it like the directions suggested I just made sure the area was covered. When my timer hit 4 minutes 30 seconds, I headed to the sink. When my timer went off, I quickly turned it off and ducked my head under the running water. I rinsed until I could no longer smell the product. I've used Cream of Nature Neutralizing Shampoo twice (it's color coded). Follow with Cream of Nature neutralizing conditioner for 20 minutes. After rinsing, I add Cantu Argon Oil Leave to the conditioner. The next morning I wet my hair and added Camille Rose Honey to hydrate it. Now my curls are smooth and moisturized. You need to condition and moisturize your hair afterwards as the process will dry out your hair. I've had some hair loss as well, but nothing out of the ordinary when it comes to chemicals. Make sure everything is washed out and your hair is well conditioned and moisturized.
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