Purplesolutions team is always very responsive to our needs both big or small! They have helped us with many different projects but one that sticks out was when we needed help getting new clients onboarded into an existing CRM system. The support staff were able to jump right in without any hesitation at all. It's rare that everyone you work with understands what your goals are so there isn't much I can think of specifically because each project has its own nuances which makes it unique as well. Make sure they're available during normal business hours (for US) if possible. If anything comes up while working together be honest about how things need to change so they don't feel like their trying to make themselves look bad by not meeting deadlines/changing plans at some point along the way. Our client had recently made significant changes within their internal marketing department meaning that we really didn't know who would actually end up helping them reach these targets. This.