The ease of use, ability for users with different experience levels to access it in order to make necessary changes without having to go through multiple people - this has been key given how many employees we have at our organization who are not necessarily technical experts. Our current version does work well enough but when I was looking around there were other options that seemed more advanced or better suited if you know what those mean! We need one place where all information can be gathered from disparate systems so we don't waste time going back & forth between them.