The only complaint I have is that 3 or 4 cups were chipped in one order. But I will contact the support. This is a great product. Some have residue that I couldn't remove before adding sublimation and I thought they were ruined but I wiped them off and they transfer great! I use a Cricutmug press and it fits perfectly! Microwave and dishwasher were used which was good. Let's see how it goes in a few months.
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