The best thing about this bot was that it had everything I needed! It's super simple to set up (not too technical) but powerful enough if you know how to make decisions within its limitations. As long as there isn't something already built into Zapier then using a third party service would be more flexible than having to build out my own solution. Having someone else do some coding makes sense because they have expertise at doing things like this and probably understand what should go where better anyway so building something myself could potentially take longer.