Very user friendly system, easy set up with many features at your fingertips! We are solving our customer service issues as well by using this software package since we have more customers coming from outside sources now than before (we used it primarily internally). This has reduced employee call outs, but increased cost per transaction/customer due in part because not all transactions can be handled through phone alone anymore. The benefits include being able to store records online which reduces paperwork that would otherwise need storing locally or mailed off somewhere else after every interaction with an account holder via telephone line; also allowing us some time savings when handling larger accounts over multiple departments without having employees duplicate work unnecessarily - saving money while providing better quality results overall.