EMediaMonitor is an excellent platform to keep track of your social networks, news outlets and blogs. I like that you can set up alerts when someone mentions or links to something you are interested in reading about. The customer service so far has been great! As a small business owner it's difficult to monitor all my different accounts and this tool helps me do just that. A few things would be helpful - 1) ability to have more than one account2) ability to filter by time instead of date only3) option to save searches/segments as "favorites"4) ability to add multiple tags to saved search5) ability to sort results by relevance6.) Ability to export filtered data into other software programs (ie Word). So much easier to manage everything in one place! It also makes keeping up to date very easy!