The customer service at PDBS was excellent - they helped me all through my project from start to finish with no problems! They were always very quick about responding when I had questions or queries but also patient enough for us as clients to get our way across what we wanted/needed (or didn't need!).
It would be great if there could have been more communication between PDBs team members so that everyone knew who else's job it should come under e-mailing etc., though this wasn’t an issue during any part fo mine. We needed some new ERP functionality built into one particular application which required using both SSIS packages alongside PL /SQL code written by myself where necessary. As you can imagine getting them working together without causing errors proved tricky initially until after many hours tweaking everything came good eventually.