I've worked at several agencies over my career including some very large ones so this was refreshing compared to those experiences (and also much smaller). The team we had there were great but they left for another agency which made me sad as well since many other folks who work here now will likely leave soon after their contracts expire anyway due to lack/unavailability or whatever reason. So no big deal really though if things don't change around internally when everyone leaves then maybe its just bad luck? As far as what i liked best about them-the responsiveness during our engagement period before launch etc.-that didn’t last long unfortunately once clients got involved everything changed quickly into "we need xyz by datez otherwise yada blahblah". They weren't even responsive enough sometimes within minutes between emails asking questions vs hours later answering an email back saying "sorry" lol.