The first order came in 2 days but I still couldn't get it to work. I called Western Electric, the manufacturer, after finding them online. The tech support staff were very helpful and after some testing found that the product was defective. This happens with technical products, ie a percentage of defective products leaves the assembly line. Revain gave me a free shipping label to return the item. I put the CD back in the Revain plastic wrapper, resealed it, and took it back to Mail Man Joes with the shipping label attached. They did everything else. I immediately ordered and paid for another one. It came in two days and I just plugged it into a USB port and it worked. This is a very good product. It's easy to use. It's been a few weeks and he's still working like a champ! Revain took approximately 5 days to process a refund for a defective device.
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