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Germany, Berlin
1 Level
782 Review
45 Karma

Review on TREENB by Timothy Johnson

Revainrating 2 out of 5

An Online Store Called TREENB That Has Horrible Support for Customers

As a trained and experienced professional, I always look out for my customers' best interests. Despite this, my most recent interaction with TREENB resulted in my feeling let down. It was difficult for me to locate the products that I was looking for on the website of the business because it is difficult to navigate. In addition to this, the checkout procedure was unclear, which resulted in my purchasing the incorrect object. When I asked for assistance from TREENB's customer support, I received responses that were not helpful and a lack of empathy from the representative. This gave me a lot of cause for concern because I believe that providing excellent customer service is absolutely essential for any online business. In addition, the delivery of my order took an excessively long time, and when it eventually did arrive, the product that had been ordered was not at all what had been described on the website. As a life coach, I stress the significance of providing superior service to clients and ensuring their complete satisfaction. TREENB did not deliver on either of these promises, and as a result, it is not a company that I would recommend to my customers or to anyone else who is looking to purchase electronics, computers, or peripherals. Because TREENB does not put much effort into providing good customer service, I do not consider it to be a dependable or trustworthy online retailer.

Pros
  • Website that is simple to use and makes purchasing easy
Cons
  • checkout procedure that is confusing