My needs for this are very simple, I just drill a lot of holes in wood and plastic. It has a setting to control drilling depth and that was the problem. This is a ring marked with a set screw of varying depths. The device that was delivered to me had no set screw. I called the manufacturer and they immediately sent me a screw. However, this did not solve the problem as the reason for the lack of a set screw was that the hole for that screw was unthreaded. This worries me a lot now because it means someone in the production or quality control chain SAW it wasn't the case. knocked and didn't bother to fix it, they just sent it. If that were the case, what else could be wrong, and how many other entities are reported with something wrong every year. I worked for a manufacturing company for many years and I know what that says about the company. To have this repaired I would have to send the unit back and have it repaired or replaced and the work I do does not require a depth gauge.
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