I used it twice and part of the working tool which looked like a shank handle came loose. I called Thread Kits and the rep explained the lengthy warranty process by the retailer who would then have to go through the retailer to get some sort of warranty service. A more reputable company would have simply sent me a replacement if their product broke under normal use. I asked if I could just buy the insertion tool and he quoted me a price that was more than the cost of the entire kit including shipping.
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