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Tunisia, Tunis
1 Level
710 Review
49 Karma

Review on DREAMVAN by Dwayne Shavers

Revainrating 3 out of 5

I was extremely let down by DREAMVAN's Online Store.

My background is in the field of arts and crafts, therefore I was quite interested in exploring the online store that DREAMVAN offers. My experience, however, did not live up to my expectations. The website was confusing to use and did not have any obvious organizational structure. The process of searching for particular products was quite aggravating because the search box did not offer any useful suggestions. In addition, the product descriptions were unclear, which resulted in my having a great deal of unanswered queries. After making contact with customer service, I received a response that was both unhelpful and sluggish. I was left with a sense of being let down and unsupported. To make matters even worse, the products I ordered did not match the description on the internet, nor did they have the quality that was advertised. In addition, there was a delay in shipment, and several of the things were damaged when they finally arrived. My time spent shopping at DREAMVAN's online store did not, on the whole, result in a favorable impression for me. I am someone who has a strong interest in arts and crafts, and because of that, I anticipated more from this store. This retail establishment is not one that I would recommend to other people, and going forward, I will be shopping elsewhere.

Pros
  • Large variety of products related to arts and crafts
Cons
  • Bad service to customers