The tutorial video shows you how to unfold the shelf by turning the knobs counterclockwise. NO RETURNS! You unscrew them! If you follow his instructions, the pins will fly apart and it will take you about 30 minutes to put them back together. Rotate the handles outward to unlock. All in all, not a very good bike rack. It's ok I can't go back because when I tried all correspondence was in Chinese and Revane didn't help because robot-so-I-use-him-for-very-close-distance-with-one -can-bike-if-I-really-buckle-it.
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