I like how easy it is for me as an administrator or owner/manager in charge (I can add new bots) which helps my team quickly respond to our clients' queries about what we offer / products without having someone else do so! Also love its friendly user interface - very intuitive once used properly by all employees involved! Nothing really but this works well enough given where they're at now & will continue working till further notice until there's anything better available out their side too look into if needed :) It saves us time from being unable reach people when need be via phone calls etc due communication needs are not easily met through emails alone anymore these days ;).