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Liechtenstein, Vaduz
1 Level
702 Review
67 Karma

Review on Sougayilang by Jeff Hall

Revainrating 1 out of 5

Dissatisfied with the Overall Quality of the Sougayilang Online Store Experience

My experience as a do-it-yourself guru and passion for the great outdoors made me eager to explore the selection of outdoor goods available at Sougayilang's online store. On the other hand, I was dissatisfied with the experience as a whole. To begin, the user experience of the website is cumbersome and challenging to maneuver around in. The search function was not as effective as it should have been, so it took me much longer than it should have done to locate the products I was looking for. Second, the variety of products was not nearly as extensive as I had anticipated it would be. Although they have a good assortment of hunting and fishing gear, they do not have nearly as many options when it comes to camping equipment. In addition to this, some of the products that were advertised on their website but were not actually accessible to buy were left out of this consideration. Last but not least, the quality of the customer support was not up to par. When I contacted their customer support team to ask a few questions about the products I was contemplating buying, I had to wait several days for a response from them. I was frustrated because I needed answers to my questions as soon as possible. When they did finally answer, their responses were evasive and ineffective at best. The overall shopping experience at Sougayilang's online store left a lot to be desired, despite the fact that the company may sell excellent items to people who enjoy being outdoors. I am unable to recommend them to others because their website is difficult to navigate, they have a small assortment, and their customer service is poor.

Pros
  • good outdoor equipment.
Cons
  • Website layout that is difficult to use.