I ORDERED THIS COVER ON JULY 3, 2020 AND IT WILL ARRIVE ON JULY 15, 2020. FOR OUR LEXUS ES-350 SEDAN: FIRST we liked the cover and aside from being blown away every time we had a few gusts of wind, everyone tried to hold it and nothing succeeded. IN APRIL THIS YEAR, MY WIFE TOLD ME THAT THE CAR WAS WET FROM THE RAIN. THE COVER HAS A WATERPROOF COATING OUTSIDE AND A SOFT FLUFFY MATERIAL INSIDE TO PROTECT THE VEHICLE FROM SCRATCHES. WHEN IT RAINED, WATER WENT INTO THE OUTER LAYER AND DOWN THE INTERIOR FABRIC, RATIOLY A TON, THE WOMAN COULD NOT EVEN REMOVE THE COATING WITHOUT MY HELP. I CHECKED THE COATING AND FOUND THAT ONLY AFTER 8.5 MONTHS OF USE THE OUTER WATERPROOF COATING WAS COVERED WITH CRACKS THAT WATER GETTING IN. IF YOU HOLD THE LID UP AND LOOK FROM THE BACK YOU CAN SEE THE SUNLIGHT THROUGH THESE. I called Amazon and was told the seller was a third party I should work with them on the issue. I HAVE CONTACTED SELLER CUSTOMER SERVICE ANGELA WHO SHOULD BE THE ONLY REPRESENTATIVE AS SHE ANSWERS EVERY TIME I CALL AFTER CONSTANT TORTURE TO MEET HER REQUIREMENTS NO REFUND. I CONTACTED AMAZON AGAIN AND THEY CONTACTED THE SELLER AND THE SELLER AGAIN CONTACTED ME BUT IMMEDIATELY THAT I HAD TO SUBMIT A PICTURE OF THE PROBLEM, WHICH I HAVE TRYED THREE TIMES ALREADY, THEY CONTINUED TO TELL ME THAT MY NOTES DESCRIBED THE PROBLEM BUT NEVER RECEIVED APPS WITH PHOTOS. I FINALLY REFUSED TO TRY TO WORK WITH THEM, EVEN SUGGESTED THAT I SENT THE CAP BACK TO THEM FOR THEIR OWN VERIFICATION, BUT THEY DID NOT WANT A PHOTO. I SENT MY NOTES AND PHOTOS AGAIN APRIL 27TH AND WILL BE FOLLOWED BY A CALL TODAY, GUESS WHAT, THEY SAY YOU DID NOT RECEIVE MY EMAIL. AFTER EXPLAINING THIS TO YOU, YOU AGREE TO REFUND MY PURCHASE MONEY IN FULL TO MY BANK ACCOUNT. This was one of the most disappointing situations I have ever encountered at a company. DO NOT BUY OUR NEW LID FROM OXGORD.
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