UPDATE: the owner sent me two replacement kites - none of them work. Both kites contained the wrong length mounting rods, rendering the kites flightless and useless. I ordered this kite and it arrived and it was great. Well done. It just wasn't a queue for me. I requested a refund and to my surprise received a personal message from the CEO. He personally wanted to know if there was a way to improve my experience. I mean I was so refreshed when someone asked about their own product. The CEO followed and made sure my refund etc was on time. That's how you do business. I will order from this company again and let others know because they care.
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