The support team was always there when we needed them, they were patient with our lack of knowledge about how things work (we are not marketers) but helped us every step along way! They also make it easy so that you don't have too much info stored away from where its normally kept - all data can be found right at home or office!! Nothing really bad I've come across yet other then one time my account got locked out due issues relating back 2 months ago before this program came into play :( So now everything runs smoothly again :).