Upgrade to 5 runs for customer service **PLEASE READ WHEN ASSEMBLING: This is a sturdy, beautiful rustic coat/shoe bench. I really like it and will keep it, but there is a serious design flaw that might make you break the bank. When assembling the bench you have a large pack of screws in two sizes, long and short. Each part of the rack is assembled using these two sizes of screws. EXCEPT for the bank. Judging by the bench's design, one would think that the long bolts would be used for one of the support beams attached to it, since they fit (the short ones don't reach or tighten). NOT RIGHT! The manufacturer included 2 "medium" screws hidden in a completely different package from many other things. If you don't notice, you'll check it out!. BE CAREFUL and write down which screws you use. Locate the 2 middle screws.
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