We use direction lcoal to manage our Google My Business account from an admin perspective as well as for reporting purposes with their reports feature! The system has been easy enought o train my team in how it works so that we can do things ourselves without needing much help or supervision at this time but if I need more support they are always there when needed!! Reporting needs improvement (it's not intuitive), however overall service level very good.
They really want you happy long term customers & have great people who work hard to make sure everyones experience working through them is excellent. !