Everything I have experienced so far with Rockbot has been positive. Their customer service team was extremely helpful, they answered all of my questions in detail so that I could understand what we were getting ourselves into and their rates are very friendly for our business. The one thing that I wish there was was an application that I felt better about using as it was a new product for us - however, I would say that just knowing that all features are active (and if nothing shows up - then no worries!) is awesome! Great customer service and a wonderful program to choose from. We had difficulty with streaming multiple platforms at the same time and Rockbot solved that problem perfectly. I love how easy it is to use. I'm a new bride and I'm not very tech savvy. I love that I can use it on my phone and it's not too complicated. I can't think of anything I don't like about it. I've been using it for a few months now and I have yet to have an issue. I would highly recommend this. I'm not sure how it would work with a wedding that's outside of the US. I'm in the US and I've been using it for my wedding. It's been easy to use and it's been great for my guests.