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Mozambique, Maputo
1 Level
729 Review
39 Karma

Review on 🧹 Ultimate Cleaning Bundle: iRobot Roomba s9 9550 Wi-Fi Connected Robot Vacuum with Automatic Dirt Disposal + Braava Jet m6 Robot Mop! by Jeffrey Johnston

Revainrating 1 out of 5

Rumba doesn't work. Poor customer service

I bought this on August 28, 2021 and it was shipped on September 1st. The Braava jet had missing parts which took 2 1/2 weeks to receive. Roomba stopped working in October and I contacted support. I have given them copies of the bill 3 times, today is the 4th time. I was promised a new Roomba on October 20th and today customer service said they could not find any record of it. I sent them copies of their emails and promised a replacement. Poor amenities - very poor customer service.

Pros
  • Feels good
Cons
  • Can be damaged