The platform is easy-to-use, it's super affordable (especially considering how little traffic I get from my social media), free trial period gives me confidence that they won't scam or steal our money. So far their support team has been very helpful in answering all questions we had about using the service! Would love more features like "like" button instead of just comment option within messages; would be awesome if there was also an analytics section where one could see what percentage of people saw which post, etc. We are trying out many different platforms but haven't found anything as convenient/easy-to use than phantompods yet - great pricing options too!!