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1 Level
816 Review
59 Karma

Review on SmartSupport by Maalik Harris

Revainrating 4 out of 5

Good tool and great response times when needed

The support is very responsive, they are always willing to help with any issue you might have. They can be quite picky about what kind of questions they will answer or not answer. I would like for them to expand their FAQ section so that it covers more detailed topics than just how to enter your password manually. It's good but sometimes there isn't enough information in some areas. Try out smartsupport if you're looking to get a lot of use from the product without having to pay too much money up front. We were able to solve our customer service problems by using smartsupport.

img 1 attached to SmartSupport review by Maalik Harris



Pros
  • Very easy access
  • Great response time
  • Easy navigation between different features.
  • Good amount/quality content available through free trial period (30 days)
Cons
  • Too many steps required before entering an account number
  • Not all answers provided when submitting ticket