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SmartSupport Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Content Management, Knowledge Management

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Description of SmartSupport

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Good tool and great response times when needed

The support is very responsive, they are always willing to help with any issue you might have. They can be quite picky about what kind of questions they will answer or not answer. I would like for them to expand their FAQ section so that it covers more detailed topics than just how to enter your password manually. It's good but sometimes there isn't enough information in some areas. Try out smartsupport if you're looking to get a lot of use from the product without having to pay too much money

Pros
  • Very easy access
  • Great response time
  • Easy navigation between different features.
  • Good amount/quality content available through free trial period (30 days)
Cons
  • Too many steps required before entering an account number
  • Not all answers provided when submitting ticket

Revainrating 4 out of 5

Great Software Product & Excellent Support

The ease of use, how easy it is for customers or employees alike are great features that I like about this product! It's not so much what we dislike as such but more just things in general with using smart support - maybe some minor bugs here n there? But nothing major really at least from my experience thus far (2 months). We've been able t help our clients solve their problems faster than ever before by providing them access via one place online where they can find answers quickly without…

Pros
  • Easy to use, very user friendly, great reporting options with graphs and easy to read formats
Cons
  • Nothing so far as of yet
  • I like the product!

Revainrating 4 out of 5

Great solution to unify customer communications

The most useful feature is that it allows you access anywhere in your organization, so there's no need for separate teams or departments with their own systems! Also very easy platform integration using Zapier app - great toolkit of integrations available out offthe box without any additional costs (it was free). I do not like how complex system navigation can be at times, especially when working from mobile devices where screen space may become limited as well. For small businesses looking…

Pros
  • Easeofuse
  • Costeffective solution compared to traditional platforms
  • Mobile friendly UI&UX designEasy setup quick response timeGreat customer feedback processNo software licenses requiredSatisfaction rating trackingSystem Navigation ComplexityNot many bugs encounteredCustomer Support responsivenessFast email responses
Cons
  • Not 100% reliable yet.
  • Some issues