I'm only giving 2 stars for tech support because I haven't had to deal with it yet. As for the 3 stars for battery life, that's only because you have to change (recharge) the batteries after 4-6 days. I bought 2 extra batteries for this purpose as I want my security cameras to always rotate and follow me around my house. But I'm definitely overall happy with my purchase. One final note, the camera is about a few seconds behind and it seems like the tech is doing a lot of updates from Arlo notifications, but don't worry, I'm only adding it if you need/want to know.
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