I've worked for other companies who were not as professional nor knowledgeable about our business model of producing educational content online regarding health care topics (i'm an RN). We had no idea what we needed until someone from crowdPR came out! And then it was great - very organized, thorough assessments/analysis etc., easy communication via email. Their team has been wonderful at helping us understand how different social platforms can be used effectively together- all aspects covered well by them so far. It's hard when you don't know much but if anyone knows this industry there will always be something left unsaid which makes me nervous sometimes; however, these questions get answered quickly through conversation & collaboration.