I like how easy it is to use and navigate. It's not too complicated so it doesn't scare away new users. Also, it has all the features you could want in a pms. The only thing I don't like about 5stelle* is that it sometimes lags. Sometimes it takes several minutes for me to see changes after making them. And sometimes the page freezes briefly. But overall, I would say this is a great program! I have been using this software since the beginning of my career as an agent. It makes life easier as a manager and keeps me organized.