1) Superlative customer support2). In addition to its core competency in SCCM (System Center Configuration Manager), which is very mature product3.) It's multi tenant capability4.). The license model for this package should be "pay as you go" instead going subscription5.), it would make more sense if they charge per server or number/license used by user6.; Great UI - easy enough even without prior experience; Excellent Admin console interface7., Easy setup8.- I like that i can install one client agent from my workstation9.: No customization10.): Very slow performance11.). For small network deployment12.). If your not using Active Directory13.). Not much difference between single machine solution14.. I like the simplicity and how easy it is to use. There's nothing I dislike about this product. It is easy to use and does everything it is supposed to do. I do not have any suggestions for improvements. We have been using this product for several years now and it has never failed us. We are able to quickly and effectively send our technicians out, track their work orders, and communicate with them.