We love that it is customizable to help us with our ministry, as well of course being very easy-to use! It also has options where you can see if your contact's phone number or email are no longer valid - which keeps me from having hundreds (or thousands) more emails just because someone moved away years ago!! If I could suggest some improvement would be adding/updating past events in church history so we don't lose them when they're transferred over at year end time period? And maybe even an option like "see only last couple months" too?? Other than those two things this software does everything needed by my small congregation. The benefits include ease keeping track & sharing info about members w families etc.