It is easy to use once you get used it! I have been using this product for over 1 year now but still learning new things every day as they are adding more features all time!! Nothing really that i dislike about strategic voice messaging. If your looking into getting better customer service then look no further than SVM. ! The benefits include increased call volume inbound while reducing out bound calling costs by up 50% or higher depending how many agents do live chat versus traditional phone calls only.