The best thing about snap fix was that it allowed us to manage our projects in such an efficient way as well as have all of them documented within one place! There were no downsides at first but now I can see how time consuming this could be if you take into consideration more than 1 project manager working with different clients/projects.
This should definitely allow users who don't want there work being recorded every single step by taking screenshots or using video chat would save so much hassle!! If your looking out to get some help regarding managing multiple jobs then go ahead because they do offer unlimited support which allows employees complete freedom when it comes down too their own schedule and workload management.