I love that Plan Lab allows me to create my own templates. It makes it easy to use because all of the information is in one place. The interface is very intuitive. I wish there were more options within the templates. Sometimes I would like to be able to add an image or change a font size without having to make a whole new template. Using Plan Lab has allowed me to customize my templates so they look professional. This makes it easier for clients to recognize what I am trying to communicate with them. The ease of using this tool makes it super easy to find out what my customers are looking at when they're online! There's nothing I dislike about PL as much because there isn't anything that stands above other features in terms or functionality (yet). They could improve their SEO by getting more people who actually know how search engines work involved with designing campaigns but overall its an amazing product - especially if you have lots going around within your business/customers area etc!!