The customer support is very helpful, fast to respond with any sort of help needed for their VPSs (virtual private server). I've never had an issue in over 5 years using them! Their prices are great as well so we're saving money by going through rackcorp instead if AWS or other providers that charge more per hour than what they can give us here at RCVSPEEDNET Hosting Services LLC. No complaints about this product but only good things!! We have been able make our own website live from home while still getting updates via email which helps keep it all organized without having access outside work hours when my co-workers aren't there yet again.