The product is cheap junk. Non refundable. It's pretty obvious why not, as it can't even survive shipping without breaking. Looked more like a 6th grade craft project than a usable clockwork. Stamped from the thin metal of rice paper, the metal hands could not withstand even a light touch during transport, let alone during assembly. More and more products offered and sold by or through Revain emulate Kmart quality. This small $8 purchase directly impacted our future Revain purchase decisions. Get on with the crappy work of manufacturers, vendors, and resellers. You're on your way to Kmart obsolescence.
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