Header banner
Revain logoHome Page
Nick Shirodkar photo
Papua New Guinea, Port Moresby
1 Level
685 Review
47 Karma

Review on KRYDEX by Nick Shirodkar

Revainrating 1 out of 5

A Very Disappointing Experience with KRYDEX Due to Their Lack of Product Knowledge as Well as Poor Customer Service

My recent interaction with KRYDEX, an online retailer that promotes itself as having exceptional customer service and in-depth product expertise, was less than satisfying. On the other hand, my interactions with their staff were not in the least bit satisfying. They did not impress me with either their customer service or their understanding of the products they sold. When I asked their staff for assistance, I was met with responses that were both unhelpful and dismissive of my request. It was abundantly obvious that they did not possess the knowledge necessary to respond to my inquiries or to offer me the support that I required. As a direct consequence of this, I wound up making an acquisition that was inadequate to satisfy my requirements, which was both aggravating and expensive. The dearth of expertise and poor customer service offered by KRYDEX is what differentiates the company from its rivals in the industry. I have done business with other online stores, and I can say without a doubt that they provide superior assistance and service to their customers. It is unfortunate that KRYDEX does not perform better in this area, particularly considering the bold claims that they make regarding their team's commitment to delivering the highest quality service. In general, I would not advise anyone to shop at KRYDEX if they are seeking to purchase high-quality gear and receive exceptional customer service. They are a disappointing option due to their lack of knowledge as well as their poor customer service, and as a result, I will not be returning as a customer.

Pros
  • Support and assistance provided to customers of an exceptional caliber.
Cons
  • There is not much to choose from if you need something for an indoor activity.