Review on Hippo CMMS by Jennifer Campbell

This program runs smoothly once installed/updated and works very well without needing additional programs. If needed, it needs to be upgraded just like most web apps, however the support staff was prompt & excellent. Highly recommended.



Our company purchased Hippo CMMS due to its intuitive interface and ability to import our old ERP System. Overall, the application works well enough for us to continue using it instead of switching over to another CRM application entirely. The interface is easy to navigate and understand. For those experienced with the typical CMMS systems, setting things up may be slightly tedious. But again once familiar with it, adding items, creating processes, viewing history, sending emails and reports happen very efficiently without much assistance. As with many products, support is limited; but we’ve managed to get answers to our concerns via phone and email within 24 hours maximum. Other than customer support, this is one of the few CRMs which can easily fit into our organization given the minimal set-up requirements needed for proper management.



As a small business, Hippo CMMS saves me a considerable amount of money compared to using an ERP platform for our maintenance tracking. This coupled with being an inexpensive alternative makes us very happy. For example instead of paying $1000s per month on office space for our physical offices we pay $80s per month plus Internet. With Hippo CMMS installed we also don’t have to worry about training employees how to enter tickets, write invoices, create purchase requisitions and generate reports. Instead, when we need support or assistance with Hippo CMMS we receive quick responses via phone calls or emails within minutes rather than hours.



This is excellent value for money, even though I don't think it quite lives up to all its hype, mainly because its functionality is limited compared to some other solutions I've tried, especially the main competitors (which all seem to offer far better customer support). That said though, for the price you pay, with free updates and phone technical support included (the latter which is something I didn't expect), a user guide plus online training videos and a demo account to try before you buy means it definitely doesn't feel overpriced. What I love about Hippo CMMS is it also has some handy additional features such as barcode scanning and scheduling and the monthly subscription costs include full technical support and unlimited site licenses. Although I don’t particularly plan to sell cars or houses via the internet anytime soon, given its price point I doubt that many people would mind having to visit someone just once a month, even if that person is a virtual assistant.