I have been using this service for about 5 years now as an employee of my current employer (as well as former employers). The customer support is always friendly when you call or email them if there are any issues that arise throughout your day-to-day work flow! There really isn't anything bad i can say other than some minor formatting errors here & there but it's not enough reason why we should switch over another provider at least until they fix those little things up!! If anyone who works within our office needs transcription services then definitely use their product/service because its amazing. ! We're able to provide clear medical records quickly so patients know what tests were done along wtih doctor orders etc which helps us keep track better.