I like everything about smart engage! The ease in which you can get your information from anywhere at anytime with any device has been great so far!! It's easy enought anyone who knows how it works could use this software very easily. There are many benefits but one thing i didn't realize until after using was there were no updates available once we had purchased them. ! They should offer an option where they send out automatic upgrades or something similar when new versions come up because not everyone will know right away what version their system uses if its outdated. !! We have solved our problem now by having access 24/7 through all devices without being limited due time zones etc..