The ease of use, speediness to implement as well its compatibility with various other platforms suchas SAP ERP is what I like best about this tool! It has been amazing for my business- it makes our processes much more efficient than they were before we implemented these software solutions from CLIOsoft Solutions Incorporated (CSI). We are able now easily track all orders received by different customers in one place without having multiple tabs open or switching between apps/screens every time an order comes up that needs attention - which was very laborious prior till using CSI's system solution products!! There really wasn't anything bad at first glance but after some testing there have not even be any issues found yet. The ease of use, its flexibility to be used in many different ways for many different applications is one of my favorite features! It has been very helpful with our daily operations as well as keeping track of all of our accounts receivable. I have not found any downsides so far! We are using it for multiple departments within our organization (Human Resources, Finance & Accounting) but we also use it for internal communication between employees.