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Luxembourg, Luxembourg
1 Level
703 Review
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Review on Exotech by Richard Dean

Revainrating 3 out of 5

Exotech: the place where customer service is put to rest forever.

Exotech is your one-stop-shop if you're searching for an online retailer that sells high-quality industrial materials but has the absolute worst customer service in the history of the world. When you eventually do find what you're looking for on their website, however, good luck getting any assistance from their so-called "customer support" team. Navigating their website is like trying to find your way through a maze from which there is no escape. Their concept of "support" consists of abandoning you in the lurch and giving you a toothache in the process. The level of incompetence with which they serve their customers is almost remarkable. You should give Exotech a shot if you have a high tolerance for pain and take pleasure in squandering your time. On the other hand, for the rest of us, there are a plethora of other internet stores that offer superior products and actual support for customers.

Pros
  • dependability and consistency of the materials.
Cons
  • When it comes to larger orders, shipping expenses can become quite expensive.