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1341 Review
53 Karma

Review on TOPdesk by Marcus Hargrave

Revainrating 4 out of 5

Great service and good technical issues solving

The best thing about top desk customer support team are they always ready for any issue you have with them as long it's not related in business process or software usage (as far I know).

img 1 attached to TOPdesk review by Marcus Hargrave

They never give up when we ask questions even if its very late at night/early morning hours. It can be sometimes hard because some of our customers don't speak english well so communication might take longer than expected but still great experience working here! Nothing really dislike except maybe occasional downtime during maintenance periods which affect us most time by being offline while others use services from this platform like ticketing system etc.,.

Pros
  • High availability service also helps keeping all users online regardless what happens inside IT infrastructure
Cons
  • At first there were few issues regarding