I installed a water pump on my Honda Civic and the water pump failed a month later. I emailed Gates and received no response. I called and again left the voicemail unanswered. I called again and this time got a person. They told me to discuss this with Amizon as Amizon is not an authorized Gates dealer and they refused to do anything for me. So I'm wondering, how does the biggest online retailer get these parts? "Black Market"? Due to a defective product, I had to carry out the order again. So now I have 10 hours of work to eat. I will never buy a Gates product again! I am in the process of returning my pump to Amizon. I hope to at least get my money back.
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