My device worked for a few months and then stopped working properly. I contacted SMSL and this was their response: --- December 10, 2018 @ 1:54am kelly@smsl-audio.com wrote: Hi Pete! Please check with the store you are buying from. or a replacement, they will take care of it. If they don't answer. Please contact me again. Kelly --- I explained that I bought it from Revain and need their help. They replied: --- December 10, 2018 at 2:11 am "kelly@smsl-audio.com" <kelly@smsl-audio.com> wrote: Hi Pete, I already told you that you to get in touch with you. As we are a factory, we are unfamiliar with international shipping. Best Regards, Kelly --- ***UPDATE*** I finally got an answer and Kelly's solution is to send the unit to China for repair. Serious? So please do not buy from SMSL, the guarantee is worthless and my device no longer works properly. - Pete
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