The best thing about this software is it's simplicity, the best part of any tool for project management is its ability to communicate with others working on the same task/project.
It makes collaboration easy! I would like more flexibility in terms of customizing templates and also allowing users to create their own template instead of having to use predefined ones. Also there are some minor glitches while using the app but that can be easily fixed by contacting customer support team. Easy and effective way of communicating within my organization as well as collaborating with other departments or teams.